Privacy Policy

1. Introduction & Scope

This Privacy Policy outlines how ZOOHEEV (“we”, “our”, or “us”), operating at https://zooheev.com/, collects, uses, stores, and protects personal and corporate information obtained through our website, enquiry forms, WhatsApp communications, and customer service interactions.

By accessing our website or submitting an enquiry for our Engineering Solutions, Digital Solutions, or Technical Training programs, you agree to the collection and handling of your data in accordance with this policy.

2. Information We Collect

We only collect information necessary to evaluate, propose, and deliver industrial services and technical education:

• Contact Information: Full name, corporate or personal email address, phone / WhatsApp number.
• Organization Details: Company or institutional name, city, state, country, and industry sector.
• Project & Technical Requirements: Scope of work, flow rates, water/effluent specifications, operational challenges, digital platform requirements, or chosen training courses.
• Technical & Log Data: Standard internet protocol (IP) addresses, browser type, device information, and pages visited, gathered automatically for security and performance optimization.

3. How We Use Your Information

Your information is used strictly for legitimate commercial and engineering purposes:

• To respond to technical enquiries, prepare commercial proposals, and provide engineering consultations.
• To deliver agreed operation & maintenance (O&M), water treatment, and digital transformation contracts.
• To register participants and coordinate schedule/materials for Technical Training courses.
• To maintain compliance with applicable statutory, tax, and environmental standards.
• To secure our infrastructure, prevent spam, and detect malicious requests.

4. WhatsApp & External Communications

Our website provides direct messaging via WhatsApp to offer prompt communication. When initiating contact via WhatsApp:

• Communications are governed by WhatsApp’s end-to-end encryption protocols and WhatsApp / Meta Privacy Policies.
• ZOOHEEV uses message transcripts strictly for customer support, project execution, and quotation follow-ups.
• You can opt out of WhatsApp communications at any time simply by informing our representative.

5. Information Sharing & Third Parties

We never sell, trade, or rent your personal or business data to third-party marketing companies.

Information may only be disclosed under the following controlled circumstances:

• Authorized Service Partners: Trusted engineering delivery contractors, equipment suppliers, or software platforms operating under strict non-disclosure obligations.
• Legal Obligations: When required by statutory authorities, court orders, or environmental regulatory boards.

6. Data Security & Retention

We deploy robust organizational, administrative, and technological security measures — including HTTPS 256-bit SSL encryption, Cloudflare WAF bot protection, and restricted database access controls — to prevent unauthorized data loss, alteration, or interception.

Enquiry data is retained only as long as necessary to fulfill project requirements, legal accounting records, and customer relationship management.

7. Cookies & Tracking Technologies

ZOOHEEV uses minimal, functional cookies strictly to maintain session tokens, ensure form CSRF security, and preserve performance caching (LiteSpeed Cache). We do not deploy intrusive third-party cross-site advertising trackers.

8. Your Rights

Depending on your geographic jurisdiction, you have the right to:

• Request a copy of any personal data we hold about you.
• Request the correction of inaccurate or outdated information.
• Request the deletion of your personal records from our systems, subject to statutory retention obligations.

9. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us: